Terms and Conditions with Refund and Returns Policy

FILPURE WATER FILTRATION SYSTEMS TERMS AND CONDITIONS

Any contract of sale, order, or quotation made or accepted by or on behalf of Filpure Water Filtration Systems Pty Ltd (“Filpure”) is subject to these terms and conditions of sale.

WARRANTY

Filpure warrants each new Product to be free from defects in material and workmanship for a period of 1 year from the date of retail sale established by the date of the original invoice issued by Filpure.

Filpure’s obligation under this Warranty is limited to Filpure’s own option, to either repair or replace the Product, once Filpure has deemed that the Product is defective or Filpure may, at its own discretion, refund to the Buyer the purchase price paid for the defective goods.

Filpure reserves the right in instalment sales to grant credit for the value of any Product found to be defective under this Warranty. Filpure will not cover any labour charge incurred by the Buyer for the replacement or repair of any Product.

The Buyer is responsible for freight and local labour charges for Products the subject of this Warranty. This Warranty applies only to the original purchaser of the Product.

This Warranty does not cover any Product that is relocated from the site of its original installation. All replaced or exchanged parts taken out under this warranty become the property of Filpure.

This Warranty is subject to the Product being properly installed, maintained, being used for its intended purpose and operated strictly in accordance with Filpure’s recommendations.

This Warranty does not cover the normal wear and tear of the Product, or damage caused by misuse, abuse or vandalism. This Warranty does not extend to a Product that has been modified in any way unless with Filpure’s express consent.

The Warranty does not cover any malfunction or failure resulting from neglect, use of unauthorised parts and accessories or use with higher water pressure than indicated on the Product.

The Warranty does not extend to damage caused by rain, fire, earthquake or other natural causes or acts of nature.

It is expressly agreed that this shall be the sole and exclusive remedy of the Buyer stated herein, and under no circumstances shall Filpure be liable for any costs, loss, expense, damages, special damages, incidental damages or consequential damages arising directly or indirectly from the design, manufacture, sale, use or repair of the Product whether based upon warranty, contract, tort or strict liability.

All Conditions and Warranties implied by law or statute are hereby expressly negatived so far as they lawfully can be.

ACCEPTANCE AND CLAIMS

Acceptance of the Products shall be deemed for all purposes to have taken place at the expiration of seven (7) days from the date of each delivery Any faulty systems must be returned with the Pressure Limiting Valve

In the event of a Warranty Claim, the Product must be forwarded at the Buyer’s own risk and expense to Filpure, together with proof of purchase. Any damage caused during or as a result of transit will not be the responsibility of Filpure.

This limited Warranty is void if the Product under Warranty is presented without the said original invoice.

Filpure may request that a Statement accompany the original invoice, signed by the Buyer, setting out the following terms:

1. The name and address of the
2. The date and by whom the Product was
3. The date and by whom the Product was
4. The location where the Product was
5. The date and time the Product first appeared to
6. The nature of the problem with the
7. The date and time of any and all loss event/s.
8. The date and time Filpure was first notified of the Product

A failure by the Buyer to submit the said Statement within 28 days, after such request is made by Filpure, will automatically void the Warranty.

A failure to answer truthfully or to answer in a way that is misleading, entitles Filpure to void the Warranty and to notify the police in the event of suspected fraudulent conduct.

RISK

The risk in the Product will pass to the Buyer immediately upon the Product leaving Filpure’s premises for deli very to the place designated by the Buyer.

RETENTION OF TITLE

Filpure will retain title to (but not risk in) a Product delivered to the Buyer until Filpure has received payment in full for such Product from the Buyer.

Until such payment, the Buyer holds the Product as bailee for Filpure and may not sell or otherwise dispose of the Product unless authorised by Filpure. If the Product is sold, the proceeds of sale will be placed in a separate trust account pending payment to Filpure. The Buyer will store the goods in such a way as to enable them to be separately identified and will keep them insured at its own expense with Filpure’s interest noted on any such insurance cover.

If the Buyer fails to make any payment when due or becomes bankrupt or becomes insolvent, or has a judgement entered against it in any Court or enters into any scheme of arrangement, composition, or assignment or is in receivership or voluntary administration or liquidation, the Buyer grants Filpure license to enter any of the Buyer’s premises where the Product is stored, and without notice, to re -take possession of and remove, at the Buyer’s cost and expense, the Product in respect of which title has not passed to the Buyer.

RIGHTS FORFEITED

The buyer forfeits any right or claim against Filpure if:

1. The System is not turned off when the residents are away for over 24 hours
2. The System is not serviced by a Licensed Plumber every 12 i.e. replacement of filters, PLV check and assessment of general condition of system.
3. The System damage results from water hammer, freezing, neglect or is not installed by a licensed plumber in accordance wit h the installation plan
4. The System is operated with a water temperature higher than 38°
5. The System is operated with a water temperature lower than 4° Celsius.
6. The System is subject to water pressure that exceeds the maximum recommended pressure
7. The System is not installed with an Australian Standards approved Pressure Limiting and Dual Check Valve
8. The System has been found to be tampered with or if the goods have not been operated or maintained strictly in accordance with Filpure’s recommendations.

PRICE

The price charged shall be Filpure’s price ruling at the date of delivery unless otherwise agree in writing. Any price indications or price lists are subject to alterations to Filpure’s price ruling at the date service or goods are supplied. Prices are ex Filpure ’s warehouse unless otherwise

agreed in writing. The buyer is responsible to effect and meet the costs of any insurance cover that is deemed necessary. Clerical errors in computations, typing or otherwise of “catalogue, quotation, acceptance, invoice, delivery docket or other document” shall be subject to correction.

Any goods returned through no fault of Filpure will be subject to a 15% restocking fee.

DEFAULT

On the happening of any one or more of the following events, namely:

1. The Buyer fails to make payment to Filpure on the due date;
2. An administrator or liquidator is appointed over any or al l of the assets of the Buyer or a scheme of arrangements is proposed to approve with respect to the
3. In the case of the Buyer being a natural person, the Buyer commits an act of bankruptcy;

then Filpure may at its option exercise all or any of the following rights (notwithstanding any prior failure to exercise such rights):

• Demand payment of the whole of the monies owing from the Buyer to Filpure and the Buyer agrees to pay the same immediately;
• The Buyer shall pay to Filpure interest on such amount outstanding at the rate of 2% per month and any costs with respect to solicitors, legal advisors, mercantile agents and other agents acting on behalf of Filpure in respect of any enforcement hereof or recovery or attempted recovery of monies owing by the Buyer to

CANCELLATION POLICY

Customers must notify Filpure Water Filtration Systems Pty Ltd (“Filpure”) by phone at 02 9724 2177, email at info@filpure.com.au, or any other representative’s mobile phone number of any unavailability after the booking date or of any rescheduling at least 48 hours in advance. Failure to provide such notice will result in a cancellation fee of $65.00 being charged to the customer, plus any applicable technician fees. These fees cover administrative, scheduling, and technician costs incurred by Filpure due to the late cancellation or rescheduling.

SEVERENCE

If any of these terms or conditions become for any reason wholly or partly invalid, that term or condition shall to the extent of the invalidity be severed without prejudice to the to the continuing force and validity of the remaining terms and conditions

FREIGHT CONDITION

Freight charges for delivery of products shall be borne by the Buyer unless otherwise agreed upon in writing by Filpure Water Filtration Systems Pty Ltd (“Filpure”). The Buyer is responsible for inspecting all goods upon delivery and must notify Filpure of any discrepancies or damages immediately upon receipt. Additionally, freight costs may apply to the customer’s invoice on top of the price of products, as specified by Filpure.

JURISDICTION

Filpure and the buyer agree that this agreement and its provisions shall be construed in accordance with the laws of the State of New South Wales Australia and be resolved by a New South Wales Court.

We value your satisfaction and want to ensure that your online shopping experience with us is a positive one. This Refund Policy outlines the terms and conditions for requesting a refund on products or services purchased through our website.

Eligibility for Refunds:

1.1 Physical Products: We offer refunds on physical products that are returned to us in their original condition within [7 days] days from the date of purchase. The product must be unused, undamaged, and in its original packaging.

Refund Process:

2.1 To initiate a refund request for a physical product, please contact our customer support team within the specified timeframe mentioned in section 1.1. Provide them with your order details and the reason for the refund request. We will guide you through the return process.

2.2 If your refund request for a physical product is approved, you will be provided with a return authorization number (RMA). Please include this number on the return package to facilitate the processing of your refund.

2.3 Once we receive the returned product, our team will inspect it to ensure it meets the eligibility criteria mentioned in section 1.1. If approved, we will initiate the refund process.

2.4 Refunds will be processed using the same payment method used for the original purchase. Please note that it may take [up to 14 days] for the refund to be reflected in your account, depending on your payment provider.

Non-Refundable Items and Services:

3.1 Used products that have made contact with water.

– Water Filters units, faucets & Parts.

– Water filter cartridges.

3.2 Exceptions to this policy may be made on a case-by-case basis at our discretion. Please contact our customer support team for further information.

Shipping Costs:

4.1 Unless the product is faulty or there was an error on our part, shipping costs associated with the original purchase and the return are non-refundable.

4.2 If you are returning a physical product, you will be responsible for the cost of return shipping, unless otherwise specified by our customer support team.

Damaged or Defective Products:

5.1 If you receive a damaged or defective product, please contact our customer support team within 2 days days of receiving the item. Provide them with your order details and a clear description and photographic evidence of the issue.

5.2 Our team will assess the situation and, if deemed appropriate, offer a replacement or a refund.

5.3 In some cases, we may request that you return the damaged or defective product. If so, we will cover the return shipping costs.

Changes to the Refund Policy:

6.1 We reserve the right to modify or update this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our website.

6.2 It is your responsibility to review this Refund Policy periodically for any updates.

If you have any further questions or need assistance regarding our refund policy, please don’t hesitate to contact our customer support team.