Refund and Returns Policy
Thank you for shopping at www.filpure.com.au
We value your satisfaction and want to ensure that your online shopping experience with us is a positive one. This Refund Policy outlines the terms and conditions for requesting a refund on products or services purchased through our website.
Eligibility for Refunds:
1.1 Physical Products: We offer refunds on physical products that are returned to us in their original condition within [7 days] days from the date of purchase. The product must be unused, undamaged, and in its original packaging.
Refund Process:
2.1 To initiate a refund request for a physical product, please contact our customer support team within the specified timeframe mentioned in section 1.1. Provide them with your order details and the reason for the refund request. We will guide you through the return process.
2.2 If your refund request for a physical product is approved, you will be provided with a return authorization number (RMA). Please include this number on the return package to facilitate the processing of your refund.
2.3 Once we receive the returned product, our team will inspect it to ensure it meets the eligibility criteria mentioned in section 1.1. If approved, we will initiate the refund process.
2.4 Refunds will be processed using the same payment method used for the original purchase. Please note that it may take [up to 14 days] for the refund to be reflected in your account, depending on your payment provider.
Non-Refundable Items and Services:
3.1 Used products that have made contact with water.
– Water Filters units, faucets & Parts.
– Water filter cartridges.
3.2 Exceptions to this policy may be made on a case-by-case basis at our discretion. Please contact our customer support team for further information.
Shipping Costs:
4.1 Unless the product is faulty or there was an error on our part, shipping costs associated with the original purchase and the return are non-refundable.
4.2 If you are returning a physical product, you will be responsible for the cost of return shipping, unless otherwise specified by our customer support team.
Damaged or Defective Products:
5.1 If you receive a damaged or defective product, please contact our customer support team within 2 days days of receiving the item. Provide them with your order details and a clear description and photographic evidence of the issue.
5.2 Our team will assess the situation and, if deemed appropriate, offer a replacement or a refund.
5.3 In some cases, we may request that you return the damaged or defective product. If so, we will cover the return shipping costs.
Changes to the Refund Policy:
6.1 We reserve the right to modify or update this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our website.
6.2 It is your responsibility to review this Refund Policy periodically for any updates.
If you have any further questions or need assistance regarding our refund policy, please don’t hesitate to contact our customer support team.
